residential security system maintenance plans
Your Security System Works 24/7.
Make Sure It Always Will.
A VKA Residential Maintenance Plan keeps your system running reliably — and protects you from unexpected repair costs.
Serving St. Augustine Since 1973 • 50+ Years of Local Service • No Contracts
Your Security System Works Hard Every Day.
So Should the Plan Behind It.
Your home security system is on the job 24 hours a day, seven days a week. Sensors, panels, batteries, detectors — every component is doing its part to keep your family safe. But like any electronic system, parts wear down over time. Batteries weaken. Devices age.
VKA installs systems built for reliability. A maintenance plan is how you make sure it stays that way — with a local technician in your corner if you ever need one.
A VKA Residential Maintenance Plan means that when service is needed, a qualified technician can respond quickly, at a predictable cost. No surprise trip charges. No sticker shock labor bills. Just reliable coverage from the same team that’s been protecting Northeast Florida homes for over 50 years.
Prevent Surprise Repair Costs
One service call can cost as much as a full year of maintenance coverage.
Keep Your System Ready
A neglected system is just hardware. A maintained one actually protects your home.
Priority Service Access
Maintenance plan customers get priority scheduling when service is needed.
Predictable Monthly Cost
Know exactly what you're paying — no guessing, no surprises.
One Service Call Can Cost More Than a Full Year of Coverage
Security system repairs rarely happen at a convenient time. When a sensor fails, a panel malfunctions, or a battery dies at the wrong moment, you’re looking at a service call — plus labor — plus parts — at standard rates.
A single visit can easily equal or exceed the cost of 12 months of maintenance coverage.
A VKA maintenance plan flips that equation. For as little as $15 a month, your labor costs are covered during business hours, and remote diagnostics are included. Step up to Complete Coverage and your hardware and batteries are covered too.
Choose the Coverage That's Right for Your Home
Simple monthly plans that help keep your system running properly and protect you from unexpected service costs. Most service calls cost more than a full year of coverage.
Essential Coverage
$15/month
Best for: Homeowners who want labor covered and access to priority service without paying for parts coverage.
What's Included
- Labor for service and repairs during normal business hours
- Remote diagnostics and troubleshooting included
- Priority scheduling when service is needed*
- Available on new VKA Systems and approved system takeovers
*Standard rates apply for service outside normal business hours
BEST VALUE
Complete Coverage
$20-25/month
Best for: Homeowners who want comprehensive protection — labor AND parts covered — so there are no unexpected costs when something needs repair.
What's Included
- Hardware coverage for devices attached to or originally installed as part of your system*
- Pricing: $20/month for up to 20 devices. $25/month for more than 20 devices.
- Panel and standard intrusion device battery replacement
- Labor for service and repairs during normal business hours
- Remote diagnostics and troubleshooting included
- Priority scheduling when service is needed**
- Available on new VKA Systems and approved system takeovers
*Excludes Door Locks, automation devices, and third-party equipment unless specifically stated.
**Standard rates apply for service outside normal business hours.
Not sure which plan fits your system? Call us and we’ll walk you through it. No pressure — just honest advice.
Common Questions About Our Maintenance Plans
Not sure what’s included? Here’s what our customers ask most.
It means VKA covers the cost of the technician’s time for service and repairs during normal business hours (Monday–Friday, 9am–5pm). If a part needs to be replaced, that part is billed separately. If you want parts covered too, Complete Coverage is the better fit.
Complete Coverage includes hardware that was originally installed as part of your VKA security system. Standard security devices, panels, and intrusion device batteries are covered. Door locks, automation devices, and third-party equipment are generally not included unless specifically stated in your plan agreement — just ask us and we’ll tell you exactly what applies to your setup.
Yes — Essential Coverage is available on approved system takeovers, meaning VKA can take over the service of an existing system and add a maintenance plan to it. We’ll evaluate your system first to make sure we can support it properly. Give us a call and we’ll let you know if your system qualifies.
Both plans cover service during normal business hours (Monday–Friday, 9am–5pm). For after-hours service needs, standard rates apply. For emergencies, VKA’s 24/7 emergency line is always available at 904-824-5003 — we’re never unreachable when it matters.
Complete Coverage is priced at $20/month for systems with up to 20 devices, and $25/month for systems with more than 20 devices. If you’re not sure how many devices your system has, we can count them during a system inspection — no guesswork required.
No. VKA doesn’t believe in locking customers into contracts. Our maintenance plans are month-to-month — you stay because the service is worth it, not because you’re obligated to.
Both plans include remote diagnostics and troubleshooting, which means our technicians can often assess and resolve issues without requiring a service visit. When we can fix something remotely, we will — saving you time and keeping your system running without unnecessary disruption.
Simply call us at 904-824-5003 or email info@vkalarm.com. Maintenance plan customers receive priority scheduling — meaning you move to the front of the line.
A Legacy of Protection.
Backed by 50+ Years of Expertise.
VKA Security is a third-generation, family-owned security company that has been protecting homes in Saint Augustine, St. Johns County, Jacksonville, and the surrounding area since 1973. Our legacy isn’t just about years in business — it’s about the standard we hold ourselves to every single time we walk into a customer’s home.
When you call us, you talk to someone who knows your system. When we show up, it’s a qualified technician who takes the work personally. And when something needs fixing, we don’t cut corners — because we wouldn’t put something in your home that we wouldn’t trust to protect our own.
50+ Years Protecting Northeast Florida
Three generations of the Oakley Family.
Woman-Owned,
& Locally
Operated
Led by President,
Sarah Oakley-Douglas
Licensed
&
Certified
License #
EF000621
No Pressure.
No Contracts.
Ever.
Just honest advice you can trust.
Ready to Protect Your System — and Your Budget?
Call us today to schedule a system inspection or to find out which maintenance plan is the right fit for your home. Our team will review your system and give you a straightforward recommendation.
No pressure. No contracts. Just honest advice you can trust.